Michael Sohor & Co is now known as Tamen Accountants. This is a name change only - we are the same dedicated team, and look forward to serving our valued clients for many years to come.
If a customer complains that an item you sold them is faulty, is not as described or does not do what it is supposed to do, then you must offer a refund.
You do not have to make a refund if the customer:
Other considerations
And finally, it’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds.
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